[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fVjeoMyWtJuDs5GK72vBd7ALgDBN7BRX9vjXEoFgzBfQ":3,"related-articles-836jrwuv9m-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"836jrwuv9m","How do I update my account settings?","how-do-i-update-my-account-info","Update your Padlet avatar, email, username, and password with simple steps to personalize your account settings.","\u003Cp>Updating the essentials of your account is easy! Need to change your avatar? Forgot your password \u003Cem>(again)\u003C\u002Fem>\u003Cem>?\u003C\u002Fem> We've done it, we get it, and we're here for you. Here are some simple steps, quick fixes and a few tips to help you personalize your Padlet profile like a pro.\u003C\u002Fp>\u003Cdiv class=\"warning-callout\">\u003Cspan style=\"background-color:#fcdc00\" data-hd-highlight=\"#fcdc00\">\u003Cu>\u003Cstrong>❗️STUDENTS❗️\u003C\u002Fstrong>\u003C\u002Fu>\u003C\u002Fspan>: Users with a \u003Cstrong>Student\u003C\u002Fstrong> role within a Padlet for Schools account can no longer update their own information. Students will need to reach out to the Owner\u002FAdmin to have their avatar, name, email and\u002For username updated.\u003C\u002Fdiv>\u003Cdiv class=\"tip-callout\">💡 \u003Cstrong>\u003Cu>Padlet for Schools Owners\u002FAdmins:\u003C\u002Fu>\u003C\u002Fstrong> You can update\u002Fedit user information for members of your school account from the \u003Cstrong>Members\u003C\u002Fstrong> page. \u003Cspan style=\"background-color:#73d8ff\" data-hd-highlight=\"#73d8ff\">\u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fp540y78fn1-add-edit-and-remove-users-in-padlet-for-schools-at-padlet-com\" target=\"_blank\">Click here for more information!\u003C\u002Fa>\u003C\u002Fspan>\u003C\u002Fdiv>\u003Ch3>Navigate to the Basic info page\u003C\u002Fh3>\u003Cp>Your account information can be found on the \u003Cstrong>Basic info\u003C\u002Fstrong> page in your \u003Cstrong>Settings\u003C\u002Fstrong>. To get there, \u003Cstrong>log into your account\u003C\u002Fstrong> >> click on your \u003Cstrong>Settings cog icon\u003C\u002Fstrong> in the upper-right corner of your dashboard >> select \u003Cstrong>Personal account\u003C\u002Fstrong> \u003Cem>(at the top)\u003C\u002Fem> >> select \u003Cstrong>Basic info\u003C\u002Fstrong> \u003Cem>(located in the column on the left).\u003C\u002Fem>\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F836jrwuv9m\u002F1762127486365\u002Fxnapper-2025-11-02-18-53-42.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch4>Update your avatar\u003C\u002Fh4>\u003Cp>Your avatar says a lot about you. In a sense, it's the face of your digital presence. So, while we can't help you change your physical face, we \u003Cem>can\u003C\u002Fem> help you change your avatar! 😉 Upload an image of your own or claim one of our homemade \u003Cem>Little Monsters\u003C\u002Fem>.\u003C\u002Fp>\u003Ch5>Upload an image\u003C\u002Fh5>\u003Cp>To upload your own image, follow these steps:\u003C\u002Fp>\u003Col>\u003Cli>From the \u003Cstrong>Basic info\u003C\u002Fstrong> page in your \u003Cstrong>Settings\u003C\u002Fstrong>, click on the \u003Cstrong>current avatar\u003C\u002Fstrong> \u003Cem>(or the\u003C\u002Fem> \u003Cstrong>\u003Cem>pencil icon\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>on the right)\u003C\u002Fem> to upload a new one.\u003C\u002Fli>\u003C\u002Fol>\u003Cdiv class=\"tip-callout\">Pick from uploading an image directly from your device, searching the web, drawing a self-portrait, or letting AI draw one for you \u003Cem>(using our\u003C\u002Fem> \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fhssem15azs-ai-image-generation\" target=\"_blank\">\u003Cem>AI image\u003C\u002Fem>\u003C\u002Fa> \u003Cem>feature).\u003C\u002Fem>\u003C\u002Fdiv>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F836jrwuv9m\u002F1762127827227\u002Fxnapper-2025-11-02-18-58-53.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">\u003Cstrong>Save\u003C\u002Fstrong> your changes!\u003C\u002Fli>\u003C\u002Fol>\u003Cdiv class=\"tip-callout\">Using the Padlet app?\u003Cbr\u002F>\u003Cbr\u002F>Upload an image by tapping the three-dot ellipsis button (\u003Cstrong>...\u003C\u002Fstrong>) \u003Cstrong>More\u003C\u002Fstrong> at the bottom-right of the screen >> Tap \u003Cstrong>Settings\u003C\u002Fstrong> >> \u003Cstrong>Basic info\u003C\u002Fstrong> >> tap your \u003Cstrong>current avatar\u003C\u002Fstrong> to upload a new one.\u003C\u002Fdiv>\u003Ch5>Claim a Little Monster\u003C\u002Fh5>\u003Cp>Little Monsters are automatically generated avatars for every registered Padleteer. New users are assigned a Little Monster upon registration. If you haven't claimed yours, you can \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Flittle-monsters\" target=\"_blank\">click here!\u003C\u002Fa>\u003C\u002Fp>\u003Cdiv class=\"note-callout\">\u003Cem>Disclaimer: Not affiliated with Lady Gaga but wouldn't mind a little ra-ra-ooh-la-la.\u003C\u002Fem>\u003C\u002Fdiv>\u003Ch4>Update your e-mail address\u003C\u002Fh4>\u003Cp>To change the email address associated with your Padlet account, follow these steps:\u003C\u002Fp>\u003Col>\u003Cli>From your dashboard, click on the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> in the upper-right corner\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Personal account\u003C\u002Fstrong> \u003Cem>(at the top)\u003C\u002Fem> >> \u003Cstrong>Basic info\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click the \u003Cstrong>current email address\u003C\u002Fstrong> \u003Cem>(or the\u003C\u002Fem> \u003Cstrong>\u003Cem>pencil icon\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>on the right)\u003C\u002Fem> to change it\u003C\u002Fli>\u003Cli>You will be prompted to sign into your account \u003Cem>(again)\u003C\u002Fem> -- using your current sign-in method \u003Cem>(to confirm ownership).\u003C\u002Fem>\u003C\u002Fli>\u003Cli>Enter your new email address and click \u003Cstrong>Continue\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Verify your email with a 6-digit code sent to the new email address. The email looks something like this:\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F836jrwuv9m\u002F1753727005587\u002Fimage.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cdiv class=\"warning-callout\">The 6-digit code will expire 30 minutes after being sent. After 30 minutes, a new one will need to be requested by going through the steps again.\u003C\u002Fdiv>\u003Col>\u003Cli style=\"counter-increment:li 6\" start=\"7\">Finalize your changes by entering the verification code\u003C\u002Fli>\u003C\u002Fol>\u003Ch4>Update your username\u003C\u002Fh4>\u003Cp>Some of us outgrow our username from elementary school and feel the need to switch things up...become a bit more \u003Cem>"professional,"\u003C\u002Fem> if you will. And some of us -- \u003Cem>*ahem* me\u003C\u002Fem>, -- embrace their uniqueness and relish in their childlike ways. 👋 Either way, we celebrate you!\u003C\u002Fp>\u003Cp>To update your username, follow these steps:\u003C\u002Fp>\u003Col>\u003Cli>From your dashboard, click on the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> in the upper-right corner\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Personal account\u003C\u002Fstrong> \u003Cem>(at the top)\u003C\u002Fem> >> \u003Cstrong>Basic info\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Click on the \u003Cstrong>current username\u003C\u002Fstrong> \u003Cem>(or the\u003C\u002Fem> \u003Cstrong>\u003Cem>pencil icon\u003C\u002Fem>\u003C\u002Fstrong> \u003Cem>on the right)\u003C\u002Fem> to update it\u003C\u002Fli>\u003Cli>Enter your desired username and click \u003Cstrong>Save\u003C\u002Fstrong>!\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F836jrwuv9m\u002F1762128194619\u002Fxnapper-2025-11-02-19-04-52.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch3>Update your password\u003C\u002Fh3>\u003Cp>To change the password for your account, follow the steps below:\u003C\u002Fp>\u003Col>\u003Cli>From your dashboard, click on the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> in the upper-right of the page\u003C\u002Fli>\u003Cli>Click \u003Cstrong>Personal account\u003C\u002Fstrong> \u003Cem>(at the top)\u003C\u002Fem> >> \u003Cstrong>Password\u003C\u002Fstrong>\u003C\u002Fli>\u003Cli>Enter your \u003Cem>current\u003C\u002Fem> password in the top text box, your \u003Cem>new\u003C\u002Fem> password in the bottom text box, and click \u003Cstrong>Update password\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002F836jrwuv9m\u002F1762128279433\u002Fxnapper-2025-11-02-19-06-40.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cdiv class=\"note-callout\">Can't remember your current password? Click \u003Cstrong>Reset password by email\u003C\u002Fstrong>. This will send a password reset link to the email address associated with your account. \u003Cem>Check your spam folder if you don't see it within a few minutes.\u003Cbr\u002F>\u003C\u002Fem>\u003Cbr\u002F>\u003Cu>Do note\u003C\u002Fu>: The secure password reset link will expire after 24 hours. You'll need to request a new one after that time period has lapsed.\u003C\u002Fdiv>\u003Ch3>FAQs\u003C\u002Fh3>\u003Cdetails>\u003Csummary>Why can't I change my avatar\u002Fname\u002Femail\u002Fusername?\u003C\u002Fsummary>\u003Cdiv>Users with a \u003Cstrong>Student\u003C\u002Fstrong> role within a Padlet for Schools account will need to contact the Owner\u002FAdmin of the school account to edit any of this information. If you're \u003Cem>\u003Cu>not\u003C\u002Fu>\u003C\u002Fem> a student within a Padlet for Schools account, please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">reach out and let us know!\u003C\u002Fa>\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>What is the recommended size for avatars?\u003C\u002Fsummary>\u003Cdiv>The recommended size for your avatar is 196 x 196 px \u003Cem>(or as close as you can get to a 1:1 aspect ratio).\u003C\u002Fem>\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Why didn't I receive the verification code in my email?\u003C\u002Fsummary>\u003Cdiv>Please make sure you are checking the email address associated with the Padlet account. Then, check your spam\u002Fjunk\u002Fpromotions folder in case it ended up there. If you still do not see the email with the verification code after a couple of minutes, please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">Contact Us\u003C\u002Fa> so we can help!\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>I keep getting an error message that says, "Sorry, your request could not be completed. Please try again." Why is this happening?\u003C\u002Fsummary>\u003Cdiv>Typically, this is an easy fix! Just open the password reset link in an incognito\u002Fprivate browser window and try making your changes there.\u003Cbr\u002F>\u003Cbr\u002F>\u003Cu>For Windows users\u003C\u002Fu>: Press \u003Cstrong>Ctrl\u003C\u002Fstrong> + \u003Cstrong>Shift\u003C\u002Fstrong> + \u003Cstrong>n\u003C\u002Fstrong>\u003Cbr\u002F>\u003Cu>For Mac users\u003C\u002Fu>: Press \u003Cstrong>Cmd\u003C\u002Fstrong> + \u003Cstrong>Shift\u003C\u002Fstrong> + \u003Cstrong>n\u003C\u002Fstrong>\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Why do I keep getting an error message when I try to update my username or email?\u003C\u002Fsummary>\u003Cdiv>If you are unable to change your username or email address, it may be in use by another Padlet user.\u003Cbr\u002F>\u003Cbr\u002F>\u003Cu>For username changes\u003C\u002Fu>, we suggest adding a number sequence to the end of the desired username to make it more unique.\u003Cbr\u002F>\u003Cbr\u002F>\u003Cu>For email changes\u003C\u002Fu>, please \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">reach out to us\u003C\u002Fa> and we can help!\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cp>\u003C\u002Fp>","ipie3fweot",true,"2026-03-02T00:38:00.642192Z","2026-03-03T02:33:39.341287Z","en","\u002Fl\u002Fen\u002Farticle\u002F836jrwuv9m-how-do-i-update-my-account-info",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0i97hobhra","Accessibility menu","Adjust Padlet's accessibility settings including keyboard shortcuts, contrast mode, reduced motion, and auto-dismiss messages for a better experience.","accessibility-menu","\u002Fl\u002Fen\u002Farticle\u002F0i97hobhra-accessibility-menu",{"id":29,"title":30,"description":31,"slug":32,"href":33},"2amj6wjed4","Notifications","Manage default notification settings, subscribe to padlet or account activity, and control push and email notification preferences.","notifications","\u002Fl\u002Fen\u002Farticle\u002F2amj6wjed4-notifications",{"id":35,"title":36,"description":37,"slug":38,"href":39},"88slsagmp2","Padlet Belts","Understand how Padlet Belts work: earn points through creativity and collaboration to achieve five expertise levels.","padlet-belts","\u002Fl\u002Fen\u002Farticle\u002F88slsagmp2-padlet-belts",{"id":41,"title":42,"description":43,"slug":44,"href":45},"kz38zlt5hg","Delete a padlet account","Delete your Padlet account via Settings on web or mobile, or downgrade paid subscriptions to free Neon plan instead.","how-to-delete-my-account","\u002Fl\u002Fen\u002Farticle\u002Fkz38zlt5hg-how-to-delete-my-account"]