[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fgl-RirLUVbkxI0J9j9j6rm9srfAkJ49OnTw61k6loI8":3,"related-articles-djkpxuq0dx-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"djkpxuq0dx","Access or edit invoices","how-do-i-download-my-subscription-invoice","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","\u003Ch3>Accessing invoices\u003C\u002Fh3>\u003Cp>If you have a paid account and need a copy of your invoice, simply head to your \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fdashboard\u002Fsettings\u002Fbilling\" target=\"_blank\">Billing\u003C\u002Fa> page and check the \u003Cstrong>Invoices\u003C\u002Fstrong> area. Click on the \u003Cstrong>Settings cog icon\u003C\u002Fstrong> (⚙️) at the top-right corner of the dashboard > select the appropriate \u003Cstrong>workspace\u003C\u002Fstrong> \u003Cem>(at the top)\u003C\u002Fem> > \u003Cstrong>Billing\u003C\u002Fstrong> > \u003Cstrong>Invoices\u003C\u002Fstrong>.\u003C\u002Fp>\u003Ch4>Web\u003C\u002Fh4>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fdjkpxuq0dx\u002F1699842266065\u002Fxnapper-2023-11-12-21-25-26.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch5>Mobile app\u003C\u002Fh5>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fdjkpxuq0dx\u002F1699842313289\u002Fxnapper-2023-11-12-21-26-17.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>You'll be able to see your paid invoices and download copies by clicking the \u003Cstrong>Download\u003C\u002Fstrong> icon.\u003C\u002Fp>\u003Cdiv class=\"tip-callout\">If you have multiple paid accounts, be sure you have selected the appropriate \u003Cstrong>workspace\u003C\u002Fstrong> from the top of your \u003Cstrong>Settings \u003C\u002Fstrong>page.\u003C\u002Fdiv>\u003Ch3>Changing billing address\u003C\u002Fh3>\u003Cp>To change the billing address for future invoices and receipts, head to your \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fdashboard\u002Fsettings\u002Fbilling\" target=\"_blank\">Billing\u003C\u002Fa> page. Under the \u003Cem>'Payment info'\u003C\u002Fem> section, click \u003Cstrong>Update\u003C\u002Fstrong> next to the billing information listed. Make your changes and then click \u003Cstrong>Save\u003C\u002Fstrong>!\u003C\u002Fp>\u003Cdiv class=\"note-callout\">If you need to update the billing details on an invoice or receipt issued prior to your changes, \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">please email us\u003C\u002Fa> with your invoice\u002Freceipt number and the updated billing information. We will amend the document and send it back to you as quickly as possible!\u003C\u002Fdiv>\u003Ch4>Purchasing Padlet via the Apple app store\u003C\u002Fh4>\u003Cp>Because you did not purchase directly from Padlet, we are unable to provide a paid invoice for your purchase. If you purchased a license through the Apple app store, you can view your \u003Ca href=\"https:\u002F\u002Fsupport.apple.com\u002Fen-us\u002FHT204088\" target=\"_blank\">purchase history\u003C\u002Fa> to download a receipt.\u003C\u002Fp>\u003Ch4>Purchasing Padlet via Google Play\u003C\u002Fh4>\u003Cp>Because you did not purchase directly from Padlet, we are unable to provide a paid invoice for your purchase. If you bought Padlet through the Google Play Store, you can view your \u003Ca href=\"https:\u002F\u002Fsupport.google.com\u002Fgoogleplay\u002Fanswer\u002F2850369?hl=en\" target=\"_blank\">order history\u003C\u002Fa> to download the invoice.\u003C\u002Fp>\u003Ch3>FAQs\u003C\u002Fh3>\u003Cdetails>\u003Csummary>Why can't I find a receipt or invoice?\u003C\u002Fsummary>\u003Cdiv>If your license is part of a \u003Cu>group purchase\u003C\u002Fu>, the purchase officer or billing contact will get the invoice\u002Freceipt copy by email.\u003Cbr\u002F>\u003Cbr\u002F>If \u003Cu>\u003Cem>you\u003C\u002Fem>\u003C\u002Fu> are the purchaser on your account, you should automatically receive a receipt in the email address on file after we receive your payment. If you do not receive it momentarily, please be sure to check your spam\u002Fjunk\u002Fpromotions folders.\u003Cbr\u002F>\u003Cbr\u002F>If you still can't find your invoice, \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">contact our representatives\u003C\u002Fa> for help.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>My invoice details are wrong. How do I update them?\u003C\u002Fsummary>\u003Cdiv>To update your billing details for \u003Cem>\u003Cu>future\u003C\u002Fu>\u003C\u002Fem> purchases, go to your \u003Cstrong>Billing\u003C\u002Fstrong> page and click \u003Cstrong>Update\u003C\u002Fstrong> under the \u003Cem>'Payment info'\u003C\u002Fem> section. If you need to edit an invoice sent to you by Padlet prior to any changes made, \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">please contact us\u003C\u002Fa>. We would be happy to help you update the invoice address or add any other necessary changes.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cdetails>\u003Csummary>Why can't I see the Billing page in my account?\u003C\u002Fsummary>\u003Cdiv>If you are part of a group subscription \u003Cem>(Team\u002FClassroom\u002FPadlet for Schools)\u003C\u002Fem>, you will only see the \u003Cstrong>Billing\u003C\u002Fstrong> page if you are the Owner of the account.\u003C\u002Fdiv>\u003C\u002Fdetails>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2026-03-02T00:35:21.125172Z","2026-03-03T02:14:34.241497Z","en","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"1lkpvciur8","Why is my account frozen?","Understand how frozen accounts work when you exceed your padlet quota and how to unfreeze them by reducing padlets.","freezing-padlets-when-your-account-is-above-its-quota","\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":35,"title":36,"description":37,"slug":38,"href":39},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","what-happens-when-my-padlet-for-schools-account-is-frozen","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen",{"id":41,"title":42,"description":43,"slug":44,"href":45},"ea95bx0c9a","Payment options with Padlet","Understand payment methods accepted for Padlet subscriptions, including purchase orders, credit cards, PayPal, and bank transfers.","payment-options-with-padlet","\u002Fl\u002Fen\u002Farticle\u002Fea95bx0c9a-payment-options-with-padlet"]