How do I change, add or remove my credit card?

Rana Wilds’s profile pictureUpdated 5 hours ago by Rana Wilds

Navigate to your Billing page

To add, change or remove your saved card, navigate to your Billing page.

  1. Sign in to your Padlet account.
  2. Click the cog icon next to your avatar which will open the Settings page
  1. Select Billing from the sidebar on your account Settings page.

You can manage, change or access your credit card information from the Billing page.

Change your card

If you have a card on file, and you want to change it, you will see a button that says Change card. Select this option and add your new card information.

Add a card

If you do not yet have a card on file, you will see a button that says Add card. Select this option and add your card.

If you are still having difficulty paying by card, kindly contact us and we will email you a payment link.

Remove your card

If you have a card on file and want to remove it, select Remove card next to your payment method in the 'Payment info' section of your Billing page. This is available for personal, Team and Classroom subscriptions.

Removing your card schedules your subscription to end after the current term. You keep full access until the date shown, and you won't be charged again.

Padlet for Schools Owners can add or change a card, but can't remove it. If you need to remove your school's card, contact us.

Want to cancel another way? See Cancel my subscription.

Padlet for Schools accounts

If you're the Owner of a Padlet for Schools account, you can add or change your school's card yourself from the Billing page.

  1. Click the Settings cog icon (⚙️) at the top-right corner of your dashboard.
  2. Select your school workspace at the top of the Settings page.
  3. Select Billing.
  4. Under 'Payment info', click Change card and add your new card information. If you see No payment method on file., click Add card instead.

Only the Owner can see the Billing page. Admins can manage everything else in the account, but not billing.

FAQs

Is my credit card information safe with Padlet?
Yes. When you use a service that requires payment, we collect your name, email, and credit card information for the purpose of billing and charging you. Your payment information is stored only in a system that complies with the Payment Card Industry Data Security Standard (PCI-DSS), which is an industry-wide security standard designed to protect the confidentiality and security of your credit card information, by encryption using secure socket layer technology (SSL) and storage with AES-256 encryption.
I removed my card by mistake. Can I keep my subscription?
Yes. Add a new card from your Billing page before your current term ends. We'll ask whether you'd like to resume your subscription or keep the cancellation in place.

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