[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fhSK9UhsF1QhW1DuWMUmmnlDy_vqtMXNqhwa411sC02E":3,"related-articles-qfyux4n8vb-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"qfyux4n8vb","Security check - We need to verify that you're human","security-check-we-need-to-verify-that-you-re-human","Troubleshoot endless \"verify you're human\" security loops by providing diagnostics, network details, and screenshots to Customer Support.","\u003Cp>We all get stopped while roaming the internet by the infamous "\u003Cu>\u003Cem>Security check\u003C\u002Fem>\u003C\u002Fu>" asking us to verify we are human and not a robot seeking revenge on planet Earth. We got it - we're checking the box! ✔️\u003C\u002Fp>\u003Cp>What happens when you get stuck in an endless loop and the security guys just don't believe you? They just keep asking you to verify that you're human....over...and over...and over again. What do you do?\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fqfyux4n8vb\u002F1705453213266\u002Fxnapper-2024-01-16-20-01-59.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch3>Why does this happen?\u003C\u002Fh3>\u003Cp>This doesn't happen very often but if it does, it's typically caused by our firewall service flagging your login\u002Fviewing attempts as 'suspicious.' We will need to figure out why this is happening before we can resolve the issue.\u003C\u002Fp>\u003Ch3>What do you do?\u003C\u002Fh3>\u003Cp>If you reach out to Customer Support, we will ask you a series of questions regarding the issue. Since you're already here reading this HelpDoc, feel free to get a head start on this information and send it on over so we can get started on a solution for you!\u003C\u002Fp>\u003Ch4>What information do you need?\u003C\u002Fh4>\u003Cp>Reach out to \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fwcrlb4xmrh-how-to-contact-the-support-team\" target=\"_blank\">Customer Support\u003C\u002Fa> and let us know you are getting stuck in a loop and being asked to verify you are human. Next, provide answers to the following questions\u002Frequests so we can get started right away in troubleshooting the issue for you:\u003C\u002Fp>\u003Col>\u003Cli>We will need a screenshot of the results of these two pages:\u003C\u002Fli>\u003C\u002Fol>\u003Cul>\u003Cli>\u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fdiagnostics\u002F\" target=\"_blank\">https:\u002F\u002Fpadlet.com\u002Fdiagnostics\u002F\u003C\u002Fa>\u003C\u002Fli>\u003Cli>\u003Ca href=\"https:\u002F\u002F1.1.1.1\u002Fhelp\" target=\"_blank\">https:\u002F\u002F1.1.1.1\u002Fhelp\u003C\u002Fa>\u003C\u002Fli>\u003C\u002Ful>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">A link to an affected padlet\u003C\u002Fli>\u003Cli>What network is affected \u003Cem>(home, work\u002Fschool or both)?\u003C\u002Fem>\u003C\u002Fli>\u003Cli>Are you using a VPN?\u003C\u002Fli>\u003Cli>Do you have a static IP address? If yes, what is the IP address?\u003C\u002Fli>\u003Cli>Is your school using a web filter that may be proxying your school traffic?\u003C\u002Fli>\u003C\u002Fol>\u003Cp>If you do not have all of this information - don't worry! Just provide us with as much as you can. Having this information up front when you first write in will greatly reduce the amount of time it will take to resolve this for you.\u003C\u002Fp>\u003Cdiv class=\"note-callout\">The only type of robots we want to see around here are the dancing kind! 🤖🕺\u003C\u002Fdiv>\u003Cp>\u003C\u002Fp>","zdq932aaeh",true,"2026-03-02T00:36:47.072493Z","2026-03-03T02:24:13.628379Z","en","\u002Fl\u002Fen\u002Farticle\u002Fqfyux4n8vb-security-check-we-need-to-verify-that-you-re-human",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"0l43p01yk7","Why isn't my GIF working?","Troubleshoot and fix animated GIFs that aren't playing on Padlet by checking device, account, and browser settings.","why-isn-t-my-animated-gif-not-working","\u002Fl\u002Fen\u002Farticle\u002F0l43p01yk7-why-isn-t-my-animated-gif-not-working",{"id":29,"title":30,"description":31,"slug":32,"href":33},"18bg5ksc30","Exported image of padlet is cut off","Troubleshoot and fix cut-off padlet image exports by adding URL parameters or contacting support for assistance.","exported-image-of-padlet-is-cut-off","\u002Fl\u002Fen\u002Farticle\u002F18bg5ksc30-exported-image-of-padlet-is-cut-off",{"id":35,"title":36,"description":37,"slug":38,"href":39},"1lnbyace8n","Why can't I post on padlet?","Troubleshoot why you can't post on a padlet and fix posting issues by checking permissions and account settings.","i-can-t-post","\u002Fl\u002Fen\u002Farticle\u002F1lnbyace8n-i-can-t-post",{"id":41,"title":42,"description":43,"slug":44,"href":45},"2uhchyc4sw","Where's my padlet?","Troubleshoot missing padlets by checking folders, verifying account access, and contacting support if needed.","my-padlet-is-gone","\u002Fl\u002Fen\u002Farticle\u002F2uhchyc4sw-my-padlet-is-gone"]