[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"$fh5Z19EE7fz7ifB-smT7a8AeFA67cYagiV4olsMjPFtk":3,"related-articles-yc5ygpux15-en":20},{"data":4},{"id":5,"title":6,"slug":7,"description":8,"body":9,"category_id":10,"published":11,"created_at":12,"updated_at":13,"language":14,"relative_url":15,"author":16},"yc5ygpux15","I bought the subscription but the upgrade is not there?","i-bought-the-subscription-on-i-tunes-google-play-but-the-upgrade-is-not-there","Troubleshoot why your purchased Padlet subscription upgrade isn't showing on your account yet.","\u003Cp>You've been stuck using your 3 free padlets for so long but now you've finally purchased an upgraded subscription! \u003Cu>\u003Cstrong>You\u003C\u002Fstrong>\u003C\u002Fu>. \u003Cu>\u003Cstrong>Are\u003C\u002Fstrong>\u003C\u002Fu>. \u003Cu>\u003Cstrong>Pumped\u003C\u002Fstrong>\u003C\u002Fu>! You sign into your account only to find you're still stuck with the same 3 free padlets. What happened? Why didn't your account upgrade?\u003C\u002Fp>\u003Ch3>How was the upgrade purchased?\u003C\u002Fh3>\u003Cp>Depending \u003Cem>how\u003C\u002Fem> you upgraded your subscription will determine how to troubleshoot this issue.\u003C\u002Fp>\u003Cp>Upgrading your plan can be done directly through padlet.com -- \u003Cem>or\u003C\u002Fem> -- it can be upgraded through one of the mobile app stores! Which of these options did you use to purchase your upgrade?\u003C\u002Fp>\u003Ch4>Apple App Store or Google Play Store\u003C\u002Fh4>\u003Cp>If you've purchased a paid subscription from us using your Apple\u002FAndroid device but can't see the upgrade reflected on your account, this is for you!\u003C\u002Fp>\u003Col>\u003Cli>The first thing to do is make sure that your application is updated to the latest version. You can do this by opening the app > click the three-dot ellipsis button (\u003Cstrong>...\u003C\u002Fstrong>) \u003Cstrong>More\u003C\u002Fstrong> > \u003Cstrong>Check for updates.\u003C\u002Fstrong>\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fyc5ygpux15\u002F1710381004614\u002Fxnapper-2024-03-13-21-49-20.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Col>\u003Cli style=\"counter-increment:li 1\" start=\"2\">In this same area, click on \u003Cstrong>Settings\u003C\u002Fstrong> and then \u003Cstrong>Billing\u003C\u002Fstrong> to head to the upgrade screen.\u003C\u002Fli>\u003Cli>Select the \u003Cstrong>Restore\u003C\u002Fstrong> \u003Cstrong>purchases\u003C\u002Fstrong> button at the bottom of the screen. This should reconnect our system with your app store purchase.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fyc5ygpux15\u002F1710381195674\u002Fxnapper-2024-03-13-21-53-26.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Ch4>Direct from padlet.com\u003C\u002Fh4>\u003Cp>If you purchased the subscription on our website, logged into your account, and don't see the upgrade reflected, it's likely that you've accidentally created a new account. How do you know? How do you fix it?\u003C\u002Fp>\u003Col>\u003Cli>First, check to make sure you are logged into the correct account. Click on your account name in the top-right corner of your dashboard > \u003Cstrong>Settings\u003C\u002Fstrong>. Check the email address in your \u003Cstrong>Basic\u003C\u002Fstrong> \u003Cstrong>info\u003C\u002Fstrong> section. Is this the same email of the account you upgraded? If not, you will need to \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002F8zpu5wfc22-how-to-log-in-or-out\" target=\"_blank\">log out\u003C\u002Fa> of the current account and log back in with the correct email.\u003C\u002Fli>\u003Cli>If you have upgraded to a Team Gold, Classroom or Padlet for Schools account, double-check that you are viewing your Team\u002FClassroom\u002FPadlet for Schools account and not your personal account. Individual accounts and Team\u002FClassroom\u002FPadlet for Schools accounts that are registered with the same email will be located within the same account.\u003C\u002Fli>\u003C\u002Fol>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fyc5ygpux15\u002F1717020059911\u002Fxnapper-2024-05-29-17-59-24.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>In the example above - you see all of the plans within this account. Switch back and forth between accounts from this menu. \u003Ca href=\"\u002Fl\u002Fen\u002Farticle\u002Fvq53k4nnrd-navigate-between-multiple-padlet-accounts\" target=\"_blank\">Read more about navigating between accounts here!\u003C\u002Fa>\u003C\u002Fp>\u003Cdiv class=\"tip-callout\">If you are certain you purchased your Team\u002FClassroom account with the same email you're logged into, check your dashboard settings.\u003Cbr\u002F>\u003Cbr\u002F>Click your account name in the top-right corner of your dashboard > \u003Cstrong>Settings\u003C\u002Fstrong> > click \u003Cspan style=\"color:#7b64ff\" data-hd-color=\"#7b64ff\">\u003Cstrong>Dashboard\u003C\u002Fstrong>\u003C\u002Fspan> in the menu on the left > toggle the button \u003Cstrong>ON\u003C\u002Fstrong> next to the Team\u002FClassroom account to be sure it shows up in your user menu.\u003C\u002Fdiv>\u003Ch3>Padlet for Schools accounts \u003Cem>(at padlet.org)\u003C\u002Fem>\u003C\u002Fh3>\u003Cdiv class=\"warning-callout\">This is only for Padlet for Schools accounts at \u003Cu>padlet.org\u003C\u002Fu>. This does not apply to newly purchased Padlet for Schools accounts \u003Cem>(at padlet.com)\u003C\u002Fem>.\u003C\u002Fdiv>\u003Cp>If you have a Padlet for Schools plan\u003Cem> (at padlet.org)\u003C\u002Fem> and find that you are limited to 3 padlets - you are in the wrong account on the wrong domain. You will need to go to your school's unique domain that looks something like this: \u003Cu>myschool.padlet.org\u003C\u002Fu> and \u003Cem>not\u003C\u002Fem> padlet.com.\u003C\u002Fp>\u003Cp>If you accidentally go to padlet.com and click \u003Cstrong>Log in\u003C\u002Fstrong>, no worries! We got you. Just make sure you click, \u003Cem>'Backpack\u003C\u002Fem> \u003Cem>or\u003C\u002Fem> \u003Cem>Briefcase\u003C\u002Fem> \u003Cem>user?\u003C\u002Fem> \u003Cem>\u003Cu>\u003Cstrong>Log\u003C\u002Fstrong>\u003C\u002Fu>\u003C\u002Fem>\u003Cem> \u003C\u002Fem>\u003Cem>\u003Cu>\u003Cstrong>in\u003C\u002Fstrong>\u003C\u002Fu>\u003C\u002Fem>\u003Cem> \u003C\u002Fem>\u003Cem>\u003Cu>\u003Cstrong>here\u003C\u002Fstrong>\u003C\u002Fu>\u003C\u002Fem>\u003Cem>' \u003C\u002Fem>at the very bottom of the log in screen.\u003C\u002Fp>\u003Cp>\u003C\u002Fp>\u003Cfigure>\u003Cimg src=\"https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Farticles\u002Fyc5ygpux15\u002F1706577458978\u002Fxnapper-2024-01-29-20-15-38.png\" style=\"max-height:75%;max-width:75%;display:block;margin-left:auto;margin-right:auto\" data-hd-height=\"75%\" data-hd-width=\"75%\" data-hd-align=\"center\"\u002F>\u003C\u002Ffigure>\u003Cp>\u003C\u002Fp>\u003Ch3>Still having trouble?\u003C\u002Fh3>\u003Cp>Please let us know via the \u003Ca href=\"https:\u002F\u002Fpadlet.com\u002Fcontact-us\" target=\"_blank\">contact form\u003C\u002Fa> and include as many of the following as possible:\u003C\u002Fp>\u003Cul>\u003Cli>A link to a padlet created on your paid account\u003C\u002Fli>\u003Cli>A copy of an invoice or invoice number \u003Cem>(it will start with WW)\u003C\u002Fem>\u003C\u002Fli>\u003Cli>Last 4 digits of the credit card used to make the purchase + transaction date\u003C\u002Fli>\u003C\u002Ful>\u003Cp>\u003C\u002Fp>","0wjgnxuprs",true,"2026-03-02T00:37:44.80949Z","2026-03-03T02:31:22.841604Z","en","\u002Fl\u002Fen\u002Farticle\u002Fyc5ygpux15-i-bought-the-subscription-on-i-tunes-google-play-but-the-upgrade-is-not-there",{"name":17,"email":18,"profile_image":19},"Rana Wilds","musicmama@wallwisher.com","https:\u002F\u002Ffiles.helpdocs.io\u002Fxxifo1al2f\u002Fother\u002F1696432467941\u002Fimg-2298.jpeg",{"data":21},[22,28,34,40],{"id":23,"title":24,"description":25,"slug":26,"href":27},"1lkpvciur8","Why is my account frozen?","Understand how frozen accounts work when you exceed your padlet quota and how to unfreeze them by reducing padlets.","freezing-padlets-when-your-account-is-above-its-quota","\u002Fl\u002Fen\u002Farticle\u002F1lkpvciur8-freezing-padlets-when-your-account-is-above-its-quota",{"id":29,"title":30,"description":31,"slug":32,"href":33},"9ja9g7i52u","Can I purchase Padlet with my Carta del Docente?","Purchase Padlet with Carta del Docente by generating a voucher and emailing it to Padlet for account upgrade.","carta-del-docente-padlet","\u002Fl\u002Fen\u002Farticle\u002F9ja9g7i52u-carta-del-docente-padlet",{"id":35,"title":36,"description":37,"slug":38,"href":39},"djkpxuq0dx","Access or edit invoices","Access and download invoices, update billing addresses, and troubleshoot receipt issues for paid Padlet accounts.","how-do-i-download-my-subscription-invoice","\u002Fl\u002Fen\u002Farticle\u002Fdjkpxuq0dx-how-do-i-download-my-subscription-invoice",{"id":41,"title":42,"description":43,"slug":44,"href":45},"dn462r1zvl","What happens when my Padlet for Schools account is frozen?","Troubleshoot and resolve frozen Padlet for Schools accounts due to payment issues or transfer padlets to personal accounts.","what-happens-when-my-padlet-for-schools-account-is-frozen","\u002Fl\u002Fen\u002Farticle\u002Fdn462r1zvl-what-happens-when-my-padlet-for-schools-account-is-frozen"]